INTERESTED OR GOT QUESTIONS?
WE’RE HAPPY FOR YOU TO REACH OUT TO
Christian Martin | jobs@martin.ch
German speaking IT Support Engineer
Company: ZaWin (by Martin Engineering AG) Switzerland
Location: residence in the area of canton BS, BL, BE, SO, LU, AG
Working model: 1-2 days home office, 3-4 days at the customer
Language: Fluent in German and English
IT Support Rockstar Wanted!
You have a passion for digital products and are an open-minded person who easily connects with others? It makes you happy to assist and overcome IT challenges? Team collaboration is important to you, and fulfilling the needs of team members is close to your heart? You’ll play a hero role in our support team! Step into the future of dental practice management with ZaWin – where innovation meets opportunity!
For a detailed company introduction check the bottom of this vacancy.
YOUR ROLE – How you’ll make an impact at ZaWin
At ZaWin your work transforms the way thousands of dentists lead their practices. You will help them focus on what they most like and signed up for – actual dental work – by ensuring a smooth implementation of our benchmark management software into dentists’ office processes.
Our passionate relentless service mentality is part of what sets us apart – that’s what our customers love us for. You’ll be the crucial puzzle piece by bridging our benchmark setting software development and our customers.
You will be responsible for implementing new Azure Cloud managed solutions and providing remote and hands-on technical support to our dentist practices. Your expertise in IT systems, your ability to troubleshoot hardware and software issues, and your excellent communication skills will be key to ensuring the smooth and efficient operation of our dentist IT infrastructures.
If you understand the importance of this position for our success and you love what you do, we promise you’ll be rewarded by the utmost appreciation from both, the entire team, and our customers.
ROLE RESPONSIBILITIES –What you’ll do
- You will be the project responsible for new implementations: do site surveys, design the solution, coordinate eco partners, install and configure computer systems, networks, and peripherals as per client requirements and our standards.
- You will diagnose and resolve hardware, software, network, and systems issues.
- You will provide resolution to support requests.
- You will implement system upgrades.
- Work with our cloud management systems monitoring the IT environments of the dentist practices.
- You will offer technical advice and recommendations tailored to dentist practice requirements.
- You will provide trainings to users in new and existing IT systems and software applications.
- You’ll be a feedback channel for our customers and your ideas and input help us improve our products and processes.
ROLE REQUIREMENTS –What you’ll bring
- Proven experience as an IT Support Engineer, Field Engineer, or similar role, preferably in a SMB environment.
- Strong knowledge of computer systems, networks, and various software applications.
- Excellent problem-solving and troubleshooting skills.
- Strong communication, interpersonal skills and fluent in German
- Ability to work independently and manage time effectively.
- Customer-oriented mindset with a focus on delivering high-quality service.
- Keen interest in staying updated with the latest technology trends.
- Valid driver’s license and willingness to travel to client locations.
Certifications in the following areas preferred
- Bachelor’s degree in computer science, Information Technology, or related field.
- Microsoft Security, Compliance, and Identity Fundamentals
- Microsoft Azure Fundamentals
- Microsoft 365 Fundamentals
- VMware Certified Professional - Data Center Virtualization (VCP-DCV)
- Cisco Certified Network Associate (CCNA)
What you can expect
- Above average salary – we want the best, we thrive for the best compensation.
- Lucrative goal-oriented bonus program and additional vacation days.
- Understanding your life phases:
- You are ambitious and eager to progress? Great, learn from our best-in-class EX-Google and EX-Cisco managers + we’ll offer you the space and freedom to create. We are happy for you to leave your footprints and celebrate your steps.
- You have kids and family and need to juggle several balls? We feel you and will provide the flexibility you need. Let’s work out a plan that fits your individual needs together.
- Remote working partially possible (with 1-2 office days/week to stay up to date and drive our team atmosphere).
- A small team of passionate characters with a supportive mindset.
About Us
At Zawin, we’re not just transforming dental operations; we’re shaping the future of an entire industry. As we accelerate digital transformation, our cutting-edge software not only streamlines processes but also enhances patient experiences and boosts profitability through automation and advanced workflow tools.
If you’re passionate about being at the forefront of change, ZaWin is the place for you. Having been the Swiss market leader for 40 years doesn’t keep us from challenging ourselves – and we thank our competition for having to do so. Our ongoing transformation is not just about reshaping the dental industry; it’s about crafting a workplace where positive values thrive, and employees play a pivotal role in bringing dentistry into the digital age.
Join our journey as we lead the development of cloud-based Managed Services, embarking on amitious projects that redefine the landscape.
The ZaWin Mentality
We aspire to a positive and vibrant attitude towards life and work. Through conscious joy, playful fun, and passionate dedication, we not only create an inspiring atmosphere for ourselves but also offer our customers and external partners an inviting and fulfilling collaboration.
Our corporate culture is characterized by a deeply rooted intrinsic motivation and an insatiable hunger for success and personal growth. We view these values as a source of constant inspiration that not only fuels our inner passion but also creates an infectious dynamism for innovation and excellent services.
Curiosity and the willingness to discover new things are the heartbeat of our unconventional approach. Our open attitude towards innovations creates an inspiring atmosphere where we embrace the unconventional as a source of creative solutions.
Trust, reliability, and empathy form the core of our relationships. These values are not just guiding principles but an inspiring commitment to honesty, openness, and consistent support that propels our team and strengthens us as an organization.
We embody a goal-oriented mentality that goes beyond merely setting objectives – we passionately commit ourselves to their realization. With a focus on the essential, we consciously set clear priorities and bring maximum efficiency to our work. Through holistic thinking, we create comprehensive solutions, and our eagerness to learn propels us to share knowledge and grow together.
